Privacy Policy

At VoxHello, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Fill out a contact form
• Make a purchase or subscription
• Participate in surveys or promotions

This information may include:

• Name and email address
• Billing address and payment information
• Company name and job title
• Phone number

Automatically Collected Information

When you access our services, we automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and feature usage

Google Calendar Integration

If you connect your Google Calendar account to VoxHello, we access your Google Calendar to check your availability and to create booking events on your behalf when an appointment is confirmed.

What We Access

• Read access (https://www.googleapis.com/auth/calendar.readonly): We read your calendar to check whether time slots are available before confirming an appointment. This scope is required because the narrower freebusy endpoint does not return the event metadata needed to reliably avoid double-booking across multiple calendars a user may have connected.
• Write access (https://www.googleapis.com/auth/calendar.events): We create calendar events to record confirmed appointments. We deliberately do not request the broader calendar scope because VoxHello never needs to modify or delete events created by anyone other than VoxHello itself.

Limited Use of Google User Data

VoxHello's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy , including the Limited Use requirements.

Specifically, data obtained from Google Calendar is used only to provide the appointment-booking features described above. We do not use Google user data for advertising; we do not sell or transfer it to third parties; we do not use it to train generalized AI or machine-learning models; and we do not allow humans to read it except (a) with your explicit consent, (b) for security purposes (such as investigating abuse), (c) to comply with applicable law, or (d) for internal operations where the data has been aggregated and anonymized.

How We Store Calendar Data

We do not store your calendar events on VoxHello's servers. When an appointment is confirmed, we create a booking record in our database containing only the appointment details (date, time, and contact information) — not the full contents of your calendar.

The OAuth refresh and access tokens that grant us access to your Google Calendar are stored encrypted at rest and used only to perform the actions described above. Tokens are deleted within 24 hours of you disconnecting Google Calendar from your VoxHello dashboard, and are otherwise retained only for the life of your active VoxHello account. Your calendar data is not shared with any third parties.

Disconnecting Google Calendar

You can disconnect Google Calendar at any time from your VoxHello dashboard. When you disconnect, we immediately delete your OAuth token and no further access to your Google Calendar will occur. Existing appointment records created before disconnection are retained as business records.

You can also revoke access directly from your Google Account at myaccount.google.com/permissions .

Microsoft Outlook / Microsoft 365 Calendar Integration

If you connect your Microsoft Outlook or Microsoft 365 account to VoxHello, we access your Microsoft calendar to check your availability and to create booking events on your behalf when an appointment is confirmed.

What We Access

• Calendar read and write (Calendars.ReadWrite): We read your calendar to check whether time slots are available before confirming an appointment, and we create calendar events to record confirmed appointments. We deliberately do not request the broader Calendars.ReadWrite.All scope, which would grant access to other users' calendars in your tenant.

How We Use Microsoft Data

Data obtained from Microsoft Graph is used only to provide the appointment-booking features described above. It is never used for advertising, sold or transferred to third parties, or used to train AI or machine-learning models.

How We Store Microsoft Calendar Data

We do not store your Outlook calendar events on VoxHello's servers. When an appointment is confirmed, we create a booking record in our database containing only the appointment details. OAuth refresh and access tokens are stored encrypted at rest and are deleted within 24 hours of you disconnecting Outlook from your VoxHello dashboard.

Disconnecting Microsoft Outlook

You can disconnect Outlook at any time from your VoxHello dashboard. You can also revoke VoxHello's access directly from your Microsoft account at myaccount.microsoft.com .

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Information Sharing

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, email delivery)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@voxhello.com